diff --git a/migration/1770791640000-FixBankTx189011MissingTxAmount.js b/migration/1770791640000-FixBankTx189011MissingTxAmount.js
new file mode 100644
index 0000000000..a463fbde4d
--- /dev/null
+++ b/migration/1770791640000-FixBankTx189011MissingTxAmount.js
@@ -0,0 +1,98 @@
+/**
+ * @typedef {import('typeorm').MigrationInterface} MigrationInterface
+ * @typedef {import('typeorm').QueryRunner} QueryRunner
+ */
+
+/**
+ * Fix bank_tx 189011: Set missing txAmount and txCurrency.
+ *
+ * The Raiffeisen CAMT.053 XML has AmtDtls at Ntry level, not at NtryDtls.TxDtls level.
+ * The SEPA parser only reads from NtryDtls.TxDtls.AmtDtls, causing txAmount and txCurrency
+ * to be NULL. This prevents automatic BUY_CRYPTO assignment because createFromBankTx uses
+ * txAmount/txCurrency as inputAmount/inputAsset, and the NULL inputAsset causes a TypeError
+ * in getAndCompleteTxRequest (Cannot read properties of null reading 'id').
+ *
+ * Fix: Copy the values from amount/currency (which were correctly parsed from NtryDtls.TxDtls.Amt).
+ *
+ * BankTx: 189011
+ * Amount: 363000 EUR
+ * AccountServiceRef: CUSTOM/CH7780808002608614092/2026-02-10/Gutschrift Eucon Digital GmbH
+ *
+ * @class
+ * @implements {MigrationInterface}
+ */
+module.exports = class FixBankTx189011MissingTxAmount1770791640000 {
+  name = 'FixBankTx189011MissingTxAmount1770791640000';
+
+  /**
+   * @param {QueryRunner} queryRunner
+   */
+  async up(queryRunner) {
+    const bankTxId = 189011;
+
+    console.log('=== Fix BankTx 189011: Missing txAmount/txCurrency ===\n');
+
+    // Verify current state
+    const current = await queryRunner.query(`
+      SELECT id, amount, currency, txAmount, txCurrency, type
+      FROM dbo.bank_tx
+      WHERE id = ${bankTxId}
+    `);
+
+    if (current.length === 0) {
+      console.log('ERROR: BankTx not found. Aborting.');
+      return;
+    }
+
+    const bt = current[0];
+    console.log('Current state:');
+    console.log(`  ID: ${bt.id}`);
+    console.log(`  amount: ${bt.amount}, currency: ${bt.currency}`);
+    console.log(`  txAmount: ${bt.txAmount}, txCurrency: ${bt.txCurrency}`);
+    console.log(`  type: ${bt.type}`);
+    console.log('');
+
+    if (bt.txAmount !== null) {
+      console.log('txAmount already set. Skipping.');
+      return;
+    }
+
+    // Update txAmount and txCurrency from amount/currency
+    console.log('Updating txAmount and txCurrency...');
+    await queryRunner.query(`
+      UPDATE dbo.bank_tx
+      SET
+        txAmount = amount,
+        txCurrency = currency,
+        updated = GETDATE()
+      WHERE id = ${bankTxId}
+    `);
+
+    // Verify final state
+    console.log('\n=== Verification ===');
+    const final = await queryRunner.query(`
+      SELECT id, amount, currency, txAmount, txCurrency, type
+      FROM dbo.bank_tx
+      WHERE id = ${bankTxId}
+    `);
+    console.log('Final state:', JSON.stringify(final[0], null, 2));
+
+    console.log('\n=== Migration Complete ===');
+    console.log('The next checkBankTx cron cycle (every 30s) should now automatically');
+    console.log('assign type=BUY_CRYPTO and create the BuyCrypto entity.');
+  }
+
+  /**
+   * @param {QueryRunner} queryRunner
+   */
+  async down(queryRunner) {
+    await queryRunner.query(`
+      UPDATE dbo.bank_tx
+      SET
+        txAmount = NULL,
+        txCurrency = NULL,
+        updated = GETDATE()
+      WHERE id = 189011
+    `);
+  }
+};
diff --git a/src/subdomains/core/history/controllers/transaction.controller.ts b/src/subdomains/core/history/controllers/transaction.controller.ts
index 5e0eecb5f8..d8bcd0b5d1 100644
--- a/src/subdomains/core/history/controllers/transaction.controller.ts
+++ b/src/subdomains/core/history/controllers/transaction.controller.ts
@@ -528,6 +528,7 @@ export class TransactionController {
     const refundDto = { chargebackAmount: refundData.refundAmount, chargebackAllowedDateUser: new Date() };
 
     if (!targetEntity) {
+      if (!dto.creditorData) throw new BadRequestException('Creditor data is required for bank refunds');
       targetEntity = await this.bankTxService
         .updateInternal(transaction.bankTx, { type: BankTxType.BANK_TX_RETURN })
         .then((b) => b.bankTxReturn);
diff --git a/src/subdomains/core/history/mappers/transaction-dto.mapper.ts b/src/subdomains/core/history/mappers/transaction-dto.mapper.ts
index 028ee87101..91baca9443 100644
--- a/src/subdomains/core/history/mappers/transaction-dto.mapper.ts
+++ b/src/subdomains/core/history/mappers/transaction-dto.mapper.ts
@@ -304,7 +304,9 @@ export class TransactionDtoMapper {
         ? TransactionState.RETURNED
         : bankTxReturn?.chargebackAllowedDateUser
           ? TransactionState.RETURN_PENDING
-          : TransactionState.UNASSIGNED,
+          : bankTxReturn?.id
+            ? TransactionState.FAILED
+            : TransactionState.UNASSIGNED,
       inputAmount: tx.txAmount,
       inputAsset: tx.txCurrency,
       inputAssetId: currency.id,
diff --git a/src/subdomains/supporting/support-issue/services/support-issue-job.service.ts b/src/subdomains/supporting/support-issue/services/support-issue-job.service.ts
index 5b872ef7ad..9f5ca4daa8 100644
--- a/src/subdomains/supporting/support-issue/services/support-issue-job.service.ts
+++ b/src/subdomains/supporting/support-issue/services/support-issue-job.service.ts
@@ -11,7 +11,7 @@ import { MailFactory } from '../../notification/factories/mail.factory';
 import { TransactionRequestType } from '../../payment/entities/transaction-request.entity';
 import { SupportMessageTranslationKey } from '../dto/support-issue.dto';
 import { SupportIssue } from '../entities/support-issue.entity';
-import { AutoResponder } from '../entities/support-message.entity';
+import { AutoResponder, CustomerAuthor } from '../entities/support-message.entity';
 import { SupportIssueInternalState, SupportIssueReason, SupportIssueType } from '../enums/support-issue.enum';
 import { SupportIssueRepository } from '../repositories/support-issue.repository';
 import { SupportIssueService } from './support-issue.service';
@@ -87,13 +87,16 @@ export class SupportIssueJobService {
 
   // --- HELPER METHODS --- //
   private async getAutoResponseIssues(where: FindOptionsWhere<SupportIssue>): Promise<SupportIssue[]> {
-    return this.supportIssueRepo.find({
-      where: {
-        state: SupportIssueInternalState.CREATED,
-        messages: { author: Not(AutoResponder) },
-        ...where,
-      },
-    });
+    return this.supportIssueRepo
+      .find({
+        where: {
+          state: SupportIssueInternalState.CREATED,
+          messages: { author: Not(AutoResponder) },
+          ...where,
+        },
+        relations: { messages: true },
+      })
+      .then((issues) => issues.filter((i) => i.messages.at(-1).author === CustomerAuthor));
   }
 
   private async sendAutoResponse(