Add RingCentral (Citrix VDI Optimization)

[jonbucud]

Request: Add RingCentral (with Citrix VDI Optimization)

Software Overview

Name: RingCentral Desktop App (Unified Messaging/Video/Phone)
Winget Package ID: RingCentral.RingCentral
Description: RingCentral provides team messaging, video meetings, and a business phone system in one application. Integrating this app into NeverRed will allow automatic installation and updates through winget.

Silent Installation

• Installer Type: MSI (Admin version)
• Silent Install: Yes
• Command:

  winget install -e --id RingCentral.RingCentral

VDI Optimization: Citrix Whitelist

Append RingCentral.exe to the ProcessWhitelist REG_MULTI_SZ in both registry paths:

• HKLM\SOFTWARE\WOW6432Node\Citrix\WebSocketService
• HKLM\SOFTWARE\Citrix\WebSocketService

Ensure existing whitelisted entries are preserved; only add RingCentral.exe if it is not already present.

PowerShell Logic Example

$paths = @(
    'HKLM:\Software\WOW6432Node\Citrix\WebSocketService',
    'HKLM:\Software\Citrix\WebSocketService'
)
foreach ($path in $paths) {
    if (Test-Path $path) {
        $current = (Get-ItemProperty -Path $path -Name ProcessWhitelist -ErrorAction SilentlyContinue).ProcessWhitelist
        if ($current) {
            if ($current -is [string]) { $current = @($current) }
            if ($current -notcontains 'RingCentral.exe') {
                $newList = $current + 'RingCentral.exe'
                Set-ItemProperty -Path $path -Name ProcessWhitelist -Value $newList
            }
        } else {
            New-ItemProperty -Path $path -Name ProcessWhitelist -PropertyType MultiString -Value @('RingCentral.exe')
        }
    }
}
Restart-Service -Name CtxHdxWebSocketService -Force

Service Restart

To apply the registry changes, restart the Citrix HDX WebSocket service:

sc stop "CtxHdxWebSocketService"
timeout /t 3 /nobreak >nul
sc start "CtxHdxWebSocketService"

Notes

• Supports Citrix HDX optimization for RingCentral voice/video in VDI.
• Aligns with other VDI-optimized apps (e.g., Microsoft Teams, Zoom).