Innr bulbs have OTA but z2m reports 'No image currently available'

[julianvallis]

What happened?

I get an error message 'No image currently available' when trying to update some Innr GU10 spot, dimmable, RGBW (Model RS 232 C) bulbs.

What did you expect to happen?

I expected z2m to download the image and update the device.

How to reproduce it (minimal and precise)

• With Innr RS 232 C devices on a Zigbee2MQTT-managed network
• Go to OTA tab in Zigbee2MQTT and check for update
• When the button becomes available to upgrade, click it
• Moments later you get the error message Update of '<device_friendly_name>' failed (No image currently available)

Zigbee2MQTT version

2.7.1

Adapter firmware version

• Adapter Radio version: 20240602
• Adapter OS version: v3.1.3

Adapter

• Adapter: SLZB-06Mg26
• z2m is connected via TCP to adapter

Setup

• Zigbee2MQTT running in an LXC container on a Proxmox host
• MQTT-centric setup with Loxone and Z2M with some Node-RED to push/pull/translate MQTT messages
• uname -a && cat /etc/issue.net:

Linux zigbee2mqtt 6.17.2-2-pve #1 SMP PREEMPT_DYNAMIC PMX 6.17.2-2 (2025-11-26T12:33Z) x86_64 GNU/Linux
Debian GNU/Linux 13

Zigbee network stats:

Total 62
By device type:
    Router 62
By power source:
    Mains (single phase): 62
By model
    ZBMINIR2: 2
    RGBWW: 3
    TRADFRI bulb E14 WS globe 470lm: 1
    TS0505B: 51
    C203: 1
    RS 232 C: 4
By vendor
    SONOFF: 2
    Paulmann Licht GmbH: 3
    IKEA of Sweden: 1
    _TZB210_lnnkh3f9
    Candeo: 1
    _TZB210_wy1pyu1q
    innr: 4

Device database.db entry

All 4 Innr bulbs:

{"id":82,"type":"Router","ieeeAddr":"0x18fc260000bc6c91","nwkAddr":12313,"manufId":4454,"manufName":"innr","powerSource":"Mains (single phase)","modelId":"RS 232 C","epList":[1,242],"endpoints":{"1":{"profId":260,"epId":1,"devId":269,"inClusterList":[0,3,4,5,6,8,768,4096,64599,64642],"outClusterList":[25],"clusters":{"genBasic":{"attributes":{"modelId":"RS 232 C","manufacturerName":"innr","powerSource":1,"zclVersion":8,"appVersion":34,"stackVersion":21,"hwVersion":1,"dateCode":"20230714","swBuildId":"2.02.15"}},"lightingColorCtrl":{"attributes":{"colorCapabilities":31,"colorTempPhysicalMin":153,"colorTempPhysicalMax":555,"colorMode":2,"currentX":30087,"currentY":26909,"currentHue":24,"currentSaturation":145,"colorTemperature":370}},"genOnOff":{"attributes":{"onOff":0}},"genLevelCtrl":{"attributes":{"currentLevel":254}}},"binds":[],"configuredReportings":[],"meta":{}},"242":{"profId":41440,"epId":242,"devId":97,"inClusterList":[],"outClusterList":[33],"clusters":{},"binds":[],"configuredReportings":[],"meta":{}}},"appVersion":34,"stackVersion":21,"hwVersion":1,"dateCode":"20230714","swBuildId":"2.02.15","zclVersion":8,"interviewCompleted":true,"interviewState":"SUCCESSFUL","meta":{"configured":332242049},"lastSeen":1766797914767}
{"id":83,"type":"Router","ieeeAddr":"0x18fc260000bc64f9","nwkAddr":54094,"manufId":4454,"manufName":"innr","powerSource":"Mains (single phase)","modelId":"RS 232 C","epList":[1,242],"endpoints":{"1":{"profId":260,"epId":1,"devId":269,"inClusterList":[0,3,4,5,6,8,768,4096,64599,64642],"outClusterList":[25],"clusters":{"genBasic":{"attributes":{"modelId":"RS 232 C","manufacturerName":"innr","powerSource":1,"zclVersion":8,"appVersion":34,"stackVersion":21,"hwVersion":1,"dateCode":"20230714","swBuildId":"2.02.15"}},"lightingColorCtrl":{"attributes":{"colorCapabilities":31,"colorTempPhysicalMin":153,"colorTempPhysicalMax":555,"colorMode":2,"currentX":30087,"currentY":26909,"currentHue":24,"currentSaturation":145,"colorTemperature":370}},"genOnOff":{"attributes":{"onOff":0}},"genLevelCtrl":{"attributes":{"currentLevel":254}}},"binds":[],"configuredReportings":[],"meta":{}},"242":{"profId":41440,"epId":242,"devId":97,"inClusterList":[],"outClusterList":[33],"clusters":{},"binds":[],"configuredReportings":[],"meta":{}}},"appVersion":34,"stackVersion":21,"hwVersion":1,"dateCode":"20230714","swBuildId":"2.02.15","zclVersion":8,"interviewCompleted":true,"interviewState":"SUCCESSFUL","meta":{"configured":332242049},"lastSeen":1766797843791}
{"id":84,"type":"Router","ieeeAddr":"0x18fc260000bc6431","nwkAddr":48708,"manufId":4454,"manufName":"innr","powerSource":"Mains (single phase)","modelId":"RS 232 C","epList":[1,242],"endpoints":{"1":{"profId":260,"epId":1,"devId":269,"inClusterList":[0,3,4,5,6,8,768,4096,64599,64642],"outClusterList":[25],"clusters":{"genBasic":{"attributes":{"modelId":"RS 232 C","manufacturerName":"innr","powerSource":1,"zclVersion":8,"appVersion":34,"stackVersion":21,"hwVersion":1,"dateCode":"20230714","swBuildId":"2.02.15"}},"lightingColorCtrl":{"attributes":{"colorCapabilities":31,"colorTempPhysicalMin":153,"colorTempPhysicalMax":555,"colorMode":2,"currentX":30087,"currentY":26909,"currentHue":24,"currentSaturation":145,"colorTemperature":370}},"genOnOff":{"attributes":{"onOff":0}},"genLevelCtrl":{"attributes":{"currentLevel":254}}},"binds":[],"configuredReportings":[],"meta":{}},"242":{"profId":41440,"epId":242,"devId":97,"inClusterList":[],"outClusterList":[33],"clusters":{},"binds":[],"configuredReportings":[],"meta":{}}},"appVersion":34,"stackVersion":21,"hwVersion":1,"dateCode":"20230714","swBuildId":"2.02.15","zclVersion":8,"interviewCompleted":true,"interviewState":"SUCCESSFUL","meta":{"configured":332242049},"lastSeen":1766797861697}
{"id":85,"type":"Router","ieeeAddr":"0x18fc260000bc68c9","nwkAddr":34903,"manufId":4454,"manufName":"innr","powerSource":"Mains (single phase)","modelId":"RS 232 C","epList":[1,242],"endpoints":{"1":{"profId":260,"epId":1,"devId":269,"inClusterList":[0,3,4,5,6,8,768,4096,64599,64642],"outClusterList":[25],"clusters":{"genBasic":{"attributes":{"modelId":"RS 232 C","manufacturerName":"innr","powerSource":1,"zclVersion":8,"appVersion":34,"stackVersion":21,"hwVersion":1,"dateCode":"20230714","swBuildId":"2.02.15"}},"lightingColorCtrl":{"attributes":{"colorCapabilities":31,"colorTempPhysicalMin":153,"colorTempPhysicalMax":555,"colorMode":1,"currentX":34140,"currentY":25024,"currentHue":16,"currentSaturation":166,"colorTemperature":548}},"genOnOff":{"attributes":{"onOff":1}},"genLevelCtrl":{"attributes":{"currentLevel":254}}},"binds":[],"configuredReportings":[],"meta":{}},"242":{"profId":41440,"epId":242,"devId":97,"inClusterList":[],"outClusterList":[33],"clusters":{},"binds":[],"configuredReportings":[],"meta":{}}},"appVersion":34,"stackVersion":21,"hwVersion":1,"dateCode":"20230714","swBuildId":"2.02.15","zclVersion":8,"interviewCompleted":true,"interviewState":"SUCCESSFUL","meta":{"configured":332242049},"lastSeen":1766797850753}

Debug log

[27/12/2025, 01:21:00] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/health', payload '{"response_time":1766798460704,"os":{"load_average":[2.13,1.43,1.25],"memory_used_mb":180.81,"memory_percent":17.657},"process":{"uptime_sec":3003,"memory_used_mb":137.11,"memory_percent":13.3892},"mqtt":{"connected":true,"queued":0,"published":336,"received":492},"devices":{"0xa4c13800aa445e84":{"messages":25,"messages_per_sec":0.0083,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe435c3d":{"messages":6,"messages_per_sec":0.002,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe7a00ed":{"messages":6,"messages_per_sec":0.002,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe79ee47":{"messages":6,"messages_per_sec":0.002,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe43312d":{"messages":6,"messages_per_sec":0.002,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe42c914":{"messages":6,"messages_per_sec":0.002,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe42dcbf":{"messages":7,"messages_per_sec":0.0023,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe43590b":{"messages":7,"messages_per_sec":0.0024,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe434ef3":{"messages":6,"messages_per_sec":0.002,"leave_count":0,"network_address_changes":0},"0xa4c13831aa904f96":{"messages":6,"messages_per_sec":0.002,"leave_count":0,"network_address_changes":0},"0xa4c138edab89e273":{"messages":6,"messages_per_sec":0.002,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe78bc17":{"messages":6,"messages_per_sec":0.002,"leave_count":0,"network_address_changes":0},"0xa4c13800aa455ea9":{"messages":24,"messages_per_sec":0.0081,"leave_count":0,"network_address_changes":0},"0xa4c13800aa455eb7":{"messages":25,"messages_per_sec":0.0086,"leave_count":0,"network_address_changes":0},"0x781c9dfffe535d49":{"messages":11,"messages_per_sec":0.0038,"leave_count":0,"network_address_changes":0},"0xfc4d6afffe4fc933":{"messages":5,"messages_per_sec":0.0018,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe42c117":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe42fd9c":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe433a41":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe434f04":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe78cb31":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe79b263":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe78c667":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe79b3b2":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe7a016f":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe433484":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0xa4c138bc999dfd6d":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x18fc260000bc6c91":{"messages":16,"messages_per_sec":0.0067,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe434b33":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe435a53":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe42cd93":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x18fc260000bc68c9":{"messages":14,"messages_per_sec":0.0059,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe42db55":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x18fc260000bc64f9":{"messages":15,"messages_per_sec":0.0064,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe79bf8d":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe78aa8b":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe79c5c5":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe79562a":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0xfc4d6afffe639d5f":{"messages":5,"messages_per_sec":0.0021,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe4362f7":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe78ccc6":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe78b3c6":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe79d0db":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe42d349":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe43719e":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe42f969":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe42d857":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe79efe5":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe42cc02":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe79b136":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0xa4c1383c97eda1a4":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe79bb31":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe434c72":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe79eb6c":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe79c55b":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe79b245":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe430205":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe79aa5e":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe434871":{"messages":4,"messages_per_sec":0.0017,"leave_count":0,"network_address_changes":0},"0x7cc6b6fffe78afda":{"messages":4,"messages_per_sec":0.0018,"leave_count":0,"network_address_changes":0},"0x18fc260000bc6431":{"messages":14,"messages_per_sec":0.0061,"leave_count":0,"network_address_changes":0}}}'
[27/12/2025, 01:22:03] frontend:api:bridge: Sending {"topic":"bridge/request/device/ota_update/check","payload":{"id":"0x18fc260000bc68c9","transaction":"jaimw-16"}}
[27/12/2025, 01:22:03] z2m: Checking if update available for 'garden-right-up'
[27/12/2025, 01:22:03] z2m: No update available for 'garden-right-up'
[27/12/2025, 01:22:03] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/garden-right-up', payload '{"brightness":254,"color":{"h":18,"hue":18,"s":89,"saturation":89,"x":0.5209373528971827,"y":0.3818376921225853},"color_mode":"xy","color_temp":538,"effect":null,"linkquality":180,"power_on_behavior":null,"state":"OFF","update":{"installed_version":571806993,"latest_version":571806993,"state":"idle"}}'
[27/12/2025, 01:22:03] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/response/device/ota_update/check', payload '{"data":{"id":"0x18fc260000bc68c9","update_available":false},"status":"ok","transaction":"jaimw-16"}'
[27/12/2025, 01:23:26] frontend:api:bridge: Sending {"topic":"bridge/request/device/ota_update/update","payload":{"id":"0x18fc260000bc68c9","transaction":"jaimw-17"}}
[27/12/2025, 01:23:26] z2m: Updating 'garden-right-up' to latest firmware
[27/12/2025, 01:23:27] zhc:ota: [0x18fc260000bc68c9 | RS 232 C] Getting latest image, meta: {"fileName":"1166-0130-22151511-upgradeMe  RS 232 C 20230714.ota","fileVersion":571806993,"fileSize":319518,"url":"https://raw.githubusercontent.com/Koenkk/zigbee-OTA/master/images/Innr/1166-0130-22151511-upgradeMe%20%20RS%20232%20C%2020230714.ota","imageType":304,"manufacturerCode":4454,"sha512":"cfe7aab8c926345f38aa817a6ac652519cd891eeba8162e680b98dc91e6025ff150a04e618c8abc5528110965d1bf036f324619269d33bb97a535ce766b71a5f","otaHeaderString":"Light"}
[27/12/2025, 01:23:27] zhc:ota: [0x18fc260000bc68c9 | RS 232 C] No image currently available (No new image available)
[27/12/2025, 01:23:27] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/garden-right-up', payload '{"brightness":254,"color":{"h":18,"hue":18,"s":89,"saturation":89,"x":0.5209373528971827,"y":0.3818376921225853},"color_mode":"xy","color_temp":538,"effect":null,"linkquality":72,"power_on_behavior":null,"state":"OFF","update":{"installed_version":571806993,"latest_version":571806993,"state":"available"}}'
[27/12/2025, 01:23:27] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/response/device/ota_update/update', payload '{"data":{},"error":"Update of 'garden-right-up' failed (No image currently available)","status":"error","transaction":"jaimw-17"}'
[27/12/2025, 01:23:27] z2m: Update of 'garden-right-up' failed (No image currently available)

Notes

I have 4 of these bulbs, and none of them will update. OTA's for other devices successfully updated (2x Sonoff ZBMINIR2's and an IKEA LED2101G4).

A small suggestion - my initial thought is this issue may be as simple as because the Innr OTA firmware files have spaces? If so, please just update the index.json and rename files and add a new test for future submissions.

[julianvallis]

This may also be of help to show the versions the OTA screen shows.

[andrei-lazarov]

Hi!
Thanks for providing so much info.

Just note the logs you provided are info, not debug.
'log level config' setting enables generation of debug logs, but only info logs are sent to the UI (to avoid MQTT traffic).
You have to view debug logs on the host machine: HA > Add-ons > Z2M > Log, or docker container logs.
Disable debug logs when you are done.

Anyway, it looks like your bulb is already up to date?

20230714, 571806993

Seems like a Z2M / user-interface issue, displaying the red update button, when there are no updates available.
I would also prefer 2 dedicated buttons: check and update.
I'll do some testing and make a suggestion to Nerivec/zigbee2mqtt-windfront

Please go to Z2M > Settings > Dev console and manually send the check MQTT message. Refer to docs.
I believe this will clear the red button.

[andrei-lazarov]

Yeah. I tested and I could get the red button stuck with a custom index. Opened an issue.

Manual checked removed it:
bridge/request/device/ota_update/check
{"id": "garden-left-down"}