Crash in Phonon DLL (beta 18)

[conath]

I upgraded from beta 17 to beta 18 and since then sometimes I get a Unity crash "phonon.dll caused an Access Violation (0xc0000005)". Unity version is 2019.03.14, happens on 2019.03.13 as well. If I downgrade to beta 17, this crash goes away. When it crashes, there is a moving Steam Audio Source around the listener, but there is seemingly no specific movement that makes it crash.

I can dig up the logs if needed.

[achandak]

@conath - can you share settings of your Steam Audio Source and Audio Source components? Any crash log can you share will also help us reproduce the issue on our end. Thanks.

[conath]

Crash-Uniy-SteamAudio-Phonon.zip

Here you are @achandak. I believe that the issue was on my end, though, and has been resolved. I had upgraded from beta 17 to beta 18 without deleting the contents of Assets => Plugins folder. I have now tried the upgrade again (with beta 17 imported: delete contents of Plugin folder, import beta 18 package) and am not encountering crashes anymore. So unless you find something notable in the logs I will close the issue.

[achandak]

Okay, great. Thanks for letting us know. Feel free to close the issue if you no longer seeing the issue.

[conath]

I am repoening the issue because I have once again experienced the crash. This time the compiled "standalone" Unity app crashed, in the same situation as outlined in this issue.

I have attached the crash log and AudioSource settings.
Crash_2020-06-08_045049830.zip

[achandak]

Are you are using a custom SOFA file? I am assuming you are following the documentation here. Make sure to read the SOFA File Format Restrictions section.

I tested latest version of Steam Audio with MIT KEMAR HRTF from here. Everything worked fine for me in Editor as well as the build app on x64 using Unity 2019.3.X

Let me know if you are using able to share any additional information for us to reproduce the issue like Unity project or custom SOFA file you are using.

[conath]

The SOFA file active when the crash occurs is attached here: MRT04.zip

I can reproduce the crash by placing the sound source directly above the listener (settings see previous comment). Maybe the SOFA file is somehow incomplete or partly corrupted? The file is from RWTH Aachen.

[achandak]

@conath - I tried the SOFA file you shared. I am still unable to reproduce the crash. I tried placed source directly above the listener and build an x64 application.

Let me know if you are able to share a minimal project for us to reproduce the issue.

[FondorAufGHUB]

Guys, i am responding to this thread, because i have a similar problem which i cant solve. A steam game which i enjoy playing got update with new sounds, and it added a few things called "phonon.dll" and "audiophonon.dll". Since then i cant launch the game, even the developer couldnt help me. It works when i delete the files, but then i sometimes have no sound. Help would be great :D

[lakulish]

@FondorAufGHUB If the game crashes, are you able to provide a crash dump (.dmp file)? Also, if the developers are able to reproduce the issue, feel free to ask them to reach out to us with more details on the issue and we can follow up.

[github-actions]

This issue has been automatically marked stale, and will automatically be closed in 30 days if no activity occurs.

[Aper-mesa]

#515