Concierge KPI Meeting for aldo-expensify #5
Description
👋 @aldo-expensify it looks like @aldo-expensify had Concierge KPI lower than the standard. Please arrange a time to meet to see how we can help get that person back on track.
KPI:
- Action rate: 100.00 (expected at least 90)
- Average start speed: 899 seconds (expected less or equal than 120 seconds)
- Average Handle Time (AHT): 911 seconds (expected less or equal than 5 minutes or 300 seconds)
After you're done with your conversation, please post in the #leaders with a summary of how it went! Thanks!
For more info, check out this SO