Create a basic web based form to create a support conversation

[ruKurz]

• The user interface for reporting is a web-based support form that requires a login.
• The following information is required to describe an issue:
  • customer's e-mail,
  • subject,
  • problem description
• As long as Add support for attachments #7 is not implemented, the user should be engaged to upload his files directly in Assistify
• When the form is submitted a new discussion is being created in Assistify and the entered information is posted as first message in the discussion.
• The parent channel of the discussion is determined by analyzing the content of the problem description (by a "keywords/channels matching table"). If the system is not able to infer a parent channel, a default parent channel is used.
• After the form has been submitted, the customer gets a (deep) link to the discussion. By this, the customer is able to join the channel, when Single-Sign-On is used.

[ruKurz]

When starting the implementation we will assume that the user is already be logged into Assistify and therefore a valid user session exists. There will no login form implemented right now. If it is not possible to make reuse of the existing Rocket.Chat session we'll implement a username / password based login form.