Can't sign in/Nothing loading in

[Kovlehu]

Preflight Checklist

• I agree to follow the Code of Conduct that this project adheres to.
• I have searched the issue tracker for a bug report that matches the one I want to file, without success.
• I have confirmed that no support FAQ resolves my issue.
• I have checked that the correct behavior occurs on Apple Music Web (if applicable).
• I have verified that my issue is with a supported version and that it is with the desktop app (Support for other areas can be found in our Discord / on the appropriate repo).

How did you download Cider?

Taproom

App Information

{"clientInfo":{"client":"genten","env":"production","arch":"arm64","platform":"darwin","platformFriendly":"macOS","build":"desktop","clientVersion":"310","capi":"zymxntzbjj0vouxm8a163aej","subversion":"0"},"buildInfo":{"version":"3.1.9","commit":"486ebca9be76dd12360168f19f4143e0a5358a5b","branch":"main","buildDate":"1765233904979","changelogUrl":"3.1.0-release","codeName":"Gala"}}

Operating System

macOS

OS Version

macOS Tahoe 26.2

How would you describe your issue?

Frontend

Commit Hash

486ebca9be76dd12360168f19f4143e0a5358a5b

Describe the Bug

I can seemingly sign in with my user token (signing in with Apple ID simply doesn't work at all), but none of my songs, playlists or activity loads in and when I relaunch the app I have to log in again. This has been going on ever since I got the app on and off, but now it's completely unusable. This is also happening on my Windows PC.

Steps to Reproduce

Launch the app -> log in with user token -> go to any menu option

Anything else?

No response

[cider-collective]

Hello @Kovlehu 👋

We really appreciate you taking the time to report this issue! Please double-check your report to ensure your description is clear and concise—this will help us assist you as quickly as possible.

We kindly ask for your patience, and we'll get back to you as soon as we can.

In the meantime, feel free to check out our FAQs, which may have the answer to your question.

Thanks again, and we hope you enjoy the app! 😃

[cider-collective]

Hello again!

We've noticed that you haven't replied in a while. Unfortunately, our team isn't always able to address issues as quickly as we'd like. To help us assist you more efficiently, please provide the following information:

1. Ensure your client is as up-to-date as possible. You can do this by using the experimental release on Taproom (if available) and the PTB release through the in-app updater.
2. Let us know if the issue is still present. If it is, please provide the version you're using and mention any changes you've noticed since reporting the issue.

This information will help us identify whether the issue has already been resolved.

Please try to update us within the next 20 days; otherwise, we will close this issue.

Thanks for your help! 😃