Add onboarding section

[nicholasjhenry]

Below is the result of a brainstorming on this topic.

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Resources

• Master Services Agreement
• Statement of Work
• Letter of Engagement

Summary

• why
• risks of software development
• application (website) lifecycle (what)
• facets
• development process (how)
• team (who)
• tools

Why

• software development is inherently risky
• problems
  • communications issues
    • e.g. terminology; e.g difference staging and production
  • unclear responsibilities
    • e.g. "I thought you were going to create the content of the site"
    • e.g. "I didn't know that I was going to spend so much time giving you feedback"
  • lack of awareness
    • e.g. difficult for the client to plan
  • inefficient relationship
    • e.g. too much in progress
• goals
  • work as one team
  • establishing shared vocabulary
  • set expectations
    • Process
    • deliverables
    • communicate protocols
    • responsibilities

Application (website) lifecycle (what)

(see photo)

Facets

• branding
• visual design
• content / localization
• IA / UX
• project management
• dev ops
• operations
• catalog management
• customer service
• training
• legal
• marketing / sales
• development
• analytics
• SEO / SEM
• security

Process

• discovery

  • discovery session
    • introduction
    • story mapping
    • user goals and tasks
    • business goals and tasks
  • deliverables
    • documented user goals and tasks
    • documented business goals and tasks
    • domain model
    • global architecture
    • feature list
    • milestones (development, launch/rollout)
      • good
      • better
      • best
    • scope
    • roles (product owner)
    • project challenges/risks
    • estimates (developing, operating)
  • presentation
  • negotiation and planning

• bootstrap

  • kickoff meeting
  • training on collaboration tools
  • servers
  • accounts
  • tools
  • base visual design
  • walking skeleton

• design and development

  • (show example)

  modules.each do |module|

  • feature analysis
  • feature design

    • revisit domain model

    • interaction UI design

    • visual design

    • feedback

      module.activities do |activity|

    • feature design

      • screen UI design

      • visual design

      • model attributes

      • feedback

        activity.task do |task|

      • development / testing

      • deploy to staging

      • feedback

      • deploy to production

• launch (minimal releasable software)

• maintenance

  • component updates (frameworks, libraries)
  • security patches
  • browser changes

Team

• NHF
  • drive IA/UX
  • development
  • dev ops
• client
  • single point of contact
    • feedback
    • authorizations
  • project management
  • provide content
  • acceptance testing
  • branding / visual design
  • and all other facets not mentioned above

Tools

• feature/issue management
• chat
• video conferencing/screen sharing
• drop box

Notes

• project scope
  • language
  • responsive design
  • data migration