Stuck on Downloading 0%

[lukewis]

Describe the bug
I had no trouble at all getting the pi linked to my creality cloud account. However, when I attempt to start a print it gets stuck on "Downloading 0%". I've looked through the logs on the pi, but don't see anything that stands out to me. Any other diagnostic tips?

To Reproduce
Steps to reproduce the behavior:

1. Choose 3d model
2. Slice for printer (I chose Ender 3d Pro)
3. Choose Print...
4. App shows status of Downloading 0% (indefinitely)

Expected behavior
Download and print :)

Desktop (please complete the following information):

• OS: pi os 32

pi@raspberrypi:~ $ cat /proc/version
Linux version 5.10.60-v7+ (dom@buildbot) (arm-linux-gnueabihf-gcc-8 (Ubuntu/Linaro 8.4.0-3ubuntu1) 8.4.0, GNU ld (GNU Binutils for Ubuntu) 2.34) #1449 SMP Wed Aug 25 15:00:01 BST 2021

• Printer: Ender 3D Pro
• Printer Firmware: Marlin 1.0.1

Log
You can find the log files in /home/pi/creality/log, please package them and upload them.
creality-cloud-logs.tar.gz

[frank-pian]

Marlin 1.0 ？I recommend you use Marin 2.0 firmware.Some Gcodes may not be compatible.

[lukewis]

Thanks @frank-pian! I'm looking into that now. The firmware upgrade process appears to be a bit involved :/ I'll post back here once I figure that out :)