[5.3 Bug Reporting] In-app Bug Reporting (Email/Log Capture)

[fIyingPhoenix]

Milestone: Milestone 5: Infrastructure & Tools
Category: 5.3 Bug Reporting
Task: Implement an in-app bug reporting system that allows users to report bugs via email and capture log information for debugging.

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Description

This task involves implementing an in-app bug reporting feature that enables users to report bugs directly within the app. The system should collect relevant logs and error messages automatically and send them via email to the development team or support team for analysis.

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Subtasks:

• Create a bug reporting UI in the app for users to submit bugs:
  • Text input for the bug description
  • Option to attach screenshots (mobile only, using camera or gallery)
  • Dropdown or input to categorize the issue (e.g., UI issue, crash, feature request)
  • Provide an option for the user to include additional details (e.g., app version, device type)
• Automatically capture relevant logs (e.g., stack traces, app version, device type, etc.)
• Implement backend logic to receive bug reports:
  • Receive bug report emails with logs and user details
  • Store bug reports in a dedicated bug tracking system (e.g., GitHub Issues or Jira) or email inbox
• Send email notification to the development/support team when a bug report is submitted:
  • Include all captured details: bug description, logs, device information, and screenshots (if applicable)
  • Format the email in a readable way for easy bug triage
• Allow users to submit bugs anonymously or require them to provide their contact information
• Implement error handling for cases when the bug report submission fails
• Test the bug reporting system:
  • Verify bug reports are sent via email with all the relevant information
  • Test email formatting and ensure the data is correctly included in the email body
• Implement UI feedback to let users know their bug report has been successfully submitted (e.g., success message, confirmation screen)
• Ensure the system adheres to privacy policies (e.g., GDPR compliance for storing and handling user data)
• Document the bug reporting feature in the README or user manual

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Technical Considerations:

• Use the app’s existing logging system to capture error logs
• Integrate with a mail service (e.g., SMTP, SendGrid, Mailgun) to send bug reports
• Ensure the UI is user-friendly and intuitive for submitting bug reports
• Handle cases where the user has no internet connection or email service available
• Use a dedicated bug reporting service or email inbox to centralize bug management

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Acceptance Criteria:

• Users can submit bug reports via the in-app bug reporting form
• Relevant logs and user details are included in the bug report
• Development/support team receives bug reports via email with all the necessary information
• Users are informed of successful report submission
• The system gracefully handles errors when a report cannot be sent
• Bug reporting adheres to privacy and data protection policies
• The feature is tested and documented properly