Support Ticket Enhancements: Media, Markdown, and AI Integration

[hdkiller]

💡 Summary

Enhance the support ticket system to support media attachments, inline images, rich text formatting, and Markdown.

🤷 Motivation / Use Case

Currently, support tickets lack the functionality to effectively convey complex issues that benefit from visual or structured data (screenshots, code blocks, JSON logs).

📋 Detailed Requirements

• Media Attachments: Support for PNG, JPG, text files, and zip files.
• Inline Images: Display images directly in the ticket description.
• Rich Text Editor: Integration of a professional editor (e.g., TipTap or similar) with Markdown support.
• Code Blocks: Syntax highlighting for code and JSON.
• AI Training: Update AI ticket generation to leverage Markdown for structured reports.

✅ Acceptance Criteria

• Users can upload and view screenshots within support tickets.
• Developers can view formatted logs and code snippets.
• AI-generated tickets use Markdown for better readability.