Lost wallet password

[gwilymcpugh]

I'm back after a few years. I'm logged into my neuron wallet, but have no idea what my password is to unlock deposits in the DAO. I'm in my wallet and the rest is all looking fine. How can I access these locked deposits without the password or how can I reset it.

[yanguoyu]

Hi, If you remember the mnemonic words that create your wallet. You can import a wallet by seed, and then the wallet will be the same wallet as other wallets that use the same mnemonic.

Click Wallet -> Import Wallet -> Import Wallet Seed to create a new wallet.

[gwilymcpugh]

Thanks, the wallet is loaded and accessible but theres another layer of auth with a wallet password that I need. Will I be able to reset that if I import the Wallet Seed again? I guess I also need to finish syncing the blockchain before I do anything

[yanguoyu]

Thanks, the wallet is loaded and accessible but theres another layer of auth with a wallet password that I need. Will I be able to reset that if I import the Wallet Seed again? I guess I also need to finish syncing the blockchain before I do anything

When importing a wallet using a seed phrase, you can set a new password.

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[gwilymcpugh]

Ah ok thanks! This stuff always makes me super nervous (excuse the pun) I'll wait for full sync and then re-import the wallet. Do I have to remove the wallet first or can I just import over it?

[yanguoyu]

Ah ok thanks! This stuff always makes me super nervous (excuse the pun) I'll wait for full sync and then re-import the wallet. Do I have to remove the wallet first or can I just import over it?

You can import directly—no need to delete the old wallet, it won’t cause any issues.

[gwilymcpugh]

Thank you! That's successfully imported however the balance is showing as zero in this version of the wallet. What do I need to do to reflect the actual balance?

[yanguoyu]

Thank you! That's successfully imported however the balance is showing as zero in this version of the wallet. What do I need to do to reflect the actual balance?

Hi, Is the Neuron sync 100%? If not, we must wait for the neuron to sync to 100%. If yes, try to Click Refresh at the end of the Settings page to see if it works.
If after that it did not work, Debug information of the native wallet would help us check what happened, it can be exported by Menu => Help => Export debug information.

[github-actions]

Mark this issue stale because no activity for 60 days

[github-actions]

Close this issue because it's inactive since marked stale