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Empty tickets being opened in the Root entity #130

@jussara-ti

Description

@jussara-ti

GLPI: 10.0.11
Behaviors plugin: 2.7.3

I believe I found a bug related to the plugin: when I try to create a ticket with only group(s) in the requester field, an error occurs, and a completely empty ticket is opened in the Root entity, even if the profile opening the ticket does not have permission in Root.

Steps to reproduce the issue:

  1. Enable "Requester is mandatory" in the Behaviors plugin.
  2. With a technician profile, create a ticket with only a group assigned in the requester field.

Errors:

Interface:

Image

php-errors.log:

[2025-03-25 16:45:32] glpiphplog.WARNING:   *** PHP Warning (2): Undefined variable $actors in /var/www/html/glpi/plugins/behaviors/inc/ticket.class.php at line 420
  Backtrace :
  src/Plugin.php:1680                                PluginBehaviorsTicket::beforeAdd()
  src/CommonDBTM.php:1294                            Plugin::doHook()
  src/Api/API.php:1859                               CommonDBTM->add()
  src/Api/APIRest.php:317                            Glpi\Api\API->createItems()
  apirest.php:57                                     Glpi\Api\APIRest->call()
  public/index.php:82                                require()
  
[2025-03-25 16:45:32] glpiphplog.WARNING:   *** PHP Warning (2): Undefined variable $actors in /var/www/html/glpi/plugins/behaviors/inc/ticket.class.php at line 475
  Backtrace :
  src/Plugin.php:1680                                PluginBehaviorsTicket::beforeAdd()
  src/CommonDBTM.php:1294                            Plugin::doHook()
  src/Api/API.php:1859                               CommonDBTM->add()
  src/Api/APIRest.php:317                            Glpi\Api\API->createItems()
  apirest.php:57                                     Glpi\Api\APIRest->call()
  public/index.php:82                                require()
  
[2025-03-25 16:45:32] glpiphplog.WARNING:   *** PHP Warning (2): Undefined array key "name" in /var/www/html/glpi/src/CommonITILObject.php at line 2573
  Backtrace :
  src/Ticket.php:1811                                CommonITILObject->prepareInputForAdd()
  src/CommonDBTM.php:1297                            Ticket->prepareInputForAdd()
  src/Api/API.php:1859                               CommonDBTM->add()
  src/Api/APIRest.php:317                            Glpi\Api\API->createItems()
  apirest.php:57                                     Glpi\Api\APIRest->call()
  public/index.php:82                                require()
  
[2025-03-25 16:45:32] glpiphplog.WARNING:   *** PHP Warning (2): Undefined array key "name" in /var/www/html/glpi/src/CommonITILObject.php at line 2625
  Backtrace :
  src/Ticket.php:1811                                CommonITILObject->prepareInputForAdd()
  src/CommonDBTM.php:1297                            Ticket->prepareInputForAdd()
  src/Api/API.php:1859                               CommonDBTM->add()
  src/Api/APIRest.php:317                            Glpi\Api\API->createItems()
  apirest.php:57                                     Glpi\Api\APIRest->call()
  public/index.php:82                                require()
  
[2025-03-25 16:45:32] glpiphplog.WARNING:   *** PHP Warning (2): Undefined array key "content" in /var/www/html/glpi/src/CommonITILObject.php at line 2626
  Backtrace :
  src/Ticket.php:1811                                CommonITILObject->prepareInputForAdd()
  src/CommonDBTM.php:1297                            Ticket->prepareInputForAdd()
  src/Api/API.php:1859                               CommonDBTM->add()
  src/Api/APIRest.php:317                            Glpi\Api\API->createItems()
  apirest.php:57                                     Glpi\Api\APIRest->call()
  public/index.php:82                                require()

access-errors.log:

2025-03-28 07:47:11 [1148@glpi-5b6f796d-kbtn6]
User ID: 1148 tried to access or perform an action on /front/ticket.form.php?id=43709 with insufficient rights. Additional information: Missing READ right. Cannot view the item.
        Stack Trace:
                /var/www/html/glpi/src/CommonDBTM.php:6451 displayRightError()
                /var/www/html/glpi/src/CommonDBTM.php:6544 displayAccessDeniedPage()
                /var/www/html/glpi/front/ticket.form.php:265 displayFullPageForItem()
                /var/www/html/glpi/public/index.php:82 require()

Empty ticket opened with the error on Root entity:

Image

Behaviors config:

Image

Image

Image

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