I'm a Senior Salesforce Administrator based in the New York City metro area — currently working at the United Federation of Teachers, where I partner with functional leaders and subject matter experts to design, build, and improve Salesforce solutions that power real business outcomes.

My passion sits at the intersection of Salesforce administration and systems architecture. I'm on a mission to grow into a Salesforce System Architect, and every badge, cert, and project gets me closer to that goal.

• Deepening my Salesforce architecture knowledge and working toward advanced certifications
• Exploring Agentforce and AI-driven automation within the Salesforce ecosystem
• Attending Dreamforce '26 — staying sharp on AI, Agentforce and Agentic agents.

Senior Salesforce Administrator · United Federation of Teachers (Jul 2023 – Present)

Working closely with organizational units to identify, develop and deploy Salesforce business processes — including Fundraising, Marketing, Outreach and core program workflows. Day-to-day config, support, maintenance and continuous improvement across the org.

Salesforce Administrator · Slice Merchant Services (Oct 2021 – Jul 2023)

Built automated escalations and business processes using Workflow Rules, Process Builder, and Flows.

Junior Salesforce Administrator · DLVR (Jan 2019 – Feb 2021)

Designed and built standardised Reports and Dashboards to drive company-wide data uniformity and business performance visibility.

SAP System Administrator · Megabus USA (Apr 2017 – Jul 2021)

Managed system administration, produced weekly reports, and handled 210+ support requests per week for technical assistance.

👉 View my full Trailblazer profile

• Salesforce: Sales Cloud · Service Cloud · Agentforce · Flows · Process Builder · Reports & Dashboards · App Customization
• Admin & Config: User Management · Security & Sharing · Workflow Automation · Data Management
• Systems: SAP Administration · System Support & Maintenance
• Soft Skills: Cross-functional collaboration · Business process design · Stakeholder communication

• Salesforce System Architecture & advanced platform concepts
• Agentforce and AI automation in the Salesforce ecosystem
• Tableau and data visualisation

I'm open to Salesforce Administrator and Salesforce Architect roles — especially opportunities that challenge me to architect scalable solutions and drive digital transformation.

He/Him · Newark, NJ / New York City Metro Area