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November 21, 2025 16:42
- Add MessageTemplate entity with name, content, type, timeSpent fields - Add MessageTemplateRepository - Create migration for message_template table - Related to #295
- Add admin:manage:templates to admin permissions - Add translations (EN/FR) - Related to #295
- Add MessageTemplateSorter - Add MessageTemplateForm - Add MessageTemplatesController (index, new, edit) - Add Twig templates (index, new, edit, _form) - Add Templates tab in admin menu - Add translations (EN/FR) - Fix entity to use MonitorableEntityTrait - Fix repository to implement UidGeneratorInterface - Related to #295
- Load message templates in TicketsController::show (only if user can answer) - Add message_template_controller.js (Stimulus) - Register controller in application.js - Add template selector in ticket answer form - Pre-fill type and content when selecting a template - Check if type option exists before setting it - Remove timeSpent field (not needed - KISS principle) - Add translations (EN/FR) - Related to #295
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295
This PR implements the feature to reuse saved answers as templates.
Changes
Phase 1 - Entity
MessageTemplateentity with fields: name, content, type (normal/confidential/solution)MonitorableEntityTraitandUidEntityTraitPhase 2 - Permission
admin:manage:templatespermissionPhase 3 - Admin Interface
MessageTemplatesController(index, new, edit)Phase 4 - Selection in Tickets
Technical Decisions
timeSpentfield: not relevant (time varies depending on context)Tests
MessagesControllertests fail (to investigate - possibly related to HTML structure)#295
How to test manually
Reviewer checklist