Issue #4765: Add missing FieldCell wrapper to customer process ticket… #4767
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Fixes #4765 – Missing
FieldCellwrapper in Customer Portal Process Ticket templatesThis PR addresses a UI issue in the Customer Portal of OTOBO when using Process Tickets with active Activity Dialogs.
Problem
The input fields for built-in fields (like
Title,Queue,Service, etc.) do not show the floating labels correctly, because the requiredFieldCellwrapper<div>is missing in the templates.This only affects Customer Portal process tickets, not the agent interface.
Dynamic fields are not affected, as their templates already include the correct
FieldCellcontainer.Solution
The following template files were updated to include the missing wrapper:
CustomerArticle.ttCustomerPriority.ttCustomerQueue.ttCustomerService.ttCustomerSLA.ttCustomerState.ttCustomerTitle.ttCustomerType.ttEach input field is now correctly wrapped inside: