A simple CRM project to manage customer complaints and feedback. Customers can submit their complaints through a form or portal, which are then logged in Salesforce as records. The support team works on resolving these complaints, and managers can track progress using dashboards and reports.
- Complaint submission via form/portal (external)
- Automatic logging in Salesforce CRM
- Auto-assignment to support team
- Status updates: Pending, In Progress, Resolved
- Notifications for pending complaints
- Manager dashboards & simple reports
To improve response time, accountability, and customer satisfaction by streamlining complaint handling and resolution in a CRM system.