Intercom-Fin-Skills

This is a public repository of reusable Claude Code skills for Intercom Fin, created and maintained by Conor Pendergrast of CustomerSuccess.cx.

Overview

This repository hosts skills designed to help B2B SaaS support teams make better decisions about Intercom Fin automation. Each skill provides expert guidance and structured frameworks for implementing Fin capabilities.

Available Skills

🎯 Fin Procedure Advisor

Directory: skills/fin-procedure-advisor/

An interactive decision framework that helps B2B SaaS support leaders choose which Fin Procedures to build and in what order.

Use this skill when:

• Deciding which Fin Procedures to build first
• Prioritising your Fin automation strategy
• Evaluating whether a process is a good Procedure candidate
• Choosing between different automation approaches

What it does: The skill walks you through a structured Filter → Score → Sequence process:

• Filter: Determines whether something should be a Procedure or belongs elsewhere (Knowledge Hub, Guidance, Data Connector)
• Score: Evaluates candidates across five dimensions (Customer Impact, Process Clarity, Technical Readiness, Complexity Ceiling, Human Handoff Design)
• Sequence: Recommends a build order starting with confidence builders

How to Use These Skills

1. Copy the skill file (SKILL.md) from the relevant skill directory
2. Add it to your Claude Code configuration in your project
3. Use the skill by referencing its name in your workflow

For more information about using Claude Code skills, see the Claude Code documentation.