Entry-level IT / Help Desk candidate building real-world troubleshooting skills through hands-on labs, documentation, and a security-conscious home lab.
📍 Seminole, FL
🎯 Target roles: IT Support / Help Desk / Desktop Support
- LinkedIn: https://www.linkedin.com/in/dallas-morison-8abb22157/
- Email: dallasm92@gmail.com
- Google IT Support Professional Certificate (Coursera) — Completed
- Microsoft IT Support Specialist (Coursera) — In progress
- Troubleshooting: DNS, connectivity, auth/file access basics
- Windows 11 + Windows Server fundamentals
- Linux fundamentals (SSH, permissions, networking basics)
- Virtualization (Hyper-V)
- Documentation that mirrors real IT ticket work
💻 Focus: Windows 11, basic networking (DNS/DHCP), Linux fundamentals, virtualization (Hyper-V)
Ticket-style troubleshooting labs written like real help desk work.
Issue → Environment → Troubleshooting → Resolution → Prevention
👉 https://github.com/dallasm92/it-support-labs
Documented home lab used for learning networking, virtualization, and system administration.
👉 https://github.com/dallasm92/home-lab-overview
Research, build, validation, and OS setup for a Windows 11 Pro Hyper-V host.
👉 https://github.com/dallasm92/pc-build-main-pc
- Diagnosing DNS and network connectivity issues
- Windows and Linux troubleshooting workflows
- Clear technical documentation and root-cause analysis