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  1. zapier-feedback-automation zapier-feedback-automation Public

    Automated workflow built in Zapier that analyzes customer feedback using GPT-4o Mini for sentiment classification, routing responses through personalized emails or escalation notifications via What…

  2. conversational-AI-evaluation conversational-AI-evaluation Public

    Structured evaluation of 30 support bot conversations measuring containment, escalation rate, intent accuracy, and CSAT correlation, LLM-assisted qualitative coding, edge cases, and recommendations.

  3. omnichannel-engagement-analytics omnichannel-engagement-analytics Public

    Omnichannel campaign analytics and strategic insights by consolidating field rep interactions across digital channels to drive engagement strategy, performance tracking, and executive decision-making.

  4. retail-sales-analytics-pipeline retail-sales-analytics-pipeline Public

    Scalable sales analytics pipeline using Databricks and AWS to generate ranked customer performance insights and geo-level aggregated metrics based on targeting, segmentation, and market.

    Jupyter Notebook

  5. churn-risk-intelligence churn-risk-intelligence Public

    Interactive churn risk dashboard with dynamic CSV ingestion and risk matrix visualization to identify high-risk accounts and enable data-driven retention targeting using AI-powered prototyping.