This project uses n8n integrated with Hugging Face to automatically classify request descriptions based on predefined categories. After classification, the workflow organizes collected data (name, request description, urgency level, and category) and sends notification emails to the responsible parties.
n8n – Workflow automation
Hugging Face (Zero-shot classification) – AI-powered text classification
Google Sheets – Source of request data
Gmail – Automated email sending
To automate internal request sorting based on descriptions and route them to the correct responsible person, optimizing team time and centralizing communication.