AI-powered solution to predict SLA breaches, prioritize support tickets, and enhance JIRA workflow efficiency using machine learning.

🤖 Streamline JIRA ticket management with AI-driven SLA predictions for improved automation and efficiency in customer support.

Apple Support automation scraper

Forecasted support incident volumes using Holt-Winters and SARIMA models to identify seasonality, optimize resource planning, and improve operational readiness.

Interactive Power BI dashboard analyzing analyst performance, SLA compliance, ticket resolution efficiency, and workload distribution to support data-driven operational decisions.